Luxury Travel Operations Manager

New York, United States

Description

ABOUT MARCHAY:

Marchay is a private, membership-based luxury travel company for CEOs, business owners, entrepreneurs and leaders in a variety of fields. Our members, who are interviewed before acceptance, are the highest spending and most sophisticated travelers in the market. We are set up to be the one place where our members and their families plan and book all of their travel, both for work and leisure.

Marchay is unique in that we take a fiduciary approach to travel service. Our advisors have no commission-based compensation, and are not encouraged to “sell” travel, but only to help our members maximize the value and experience of their travel in a personal way. You can fully trust our recommendations as a partner rather than just a mere vendor.

Membership includes an unbiased, non-commission influenced service by a dedicated team of experts spearheaded by your senior travel manager, unlimited bespoke trip planning, restaurants & events, a curated global network of local fixers & operators, 24/7 support, a first & business flight-team, and members-only proprietary benefits access to what we believe is the most comprehensive luxury hotel program in the industry, with privately negotiated rates at the top luxury hotels in most major cities, globally, along with contracted rates for international first and business airfares. Rates alone save a multiple of the membership fee.

As a members-only community, prospective members must apply and be accepted to join. We are focused on maintaining a diverse, high-quality membership base.


THE ROLE:

As a Luxury Travel Operations Manager, you will be at the core of the group and must be well-versed execution of various high-end travel arrangements including luxury hotel reservations, DMC itinerary creation, concierge arrangements and crafting personalized leisure experiences. You will be responsible for managing the workflow of all travel arrangements for your group's members. You will work collaboratively with the Senior Luxury Travel Manager and the Junior Luxury Travel Operations Manager to improve and develop processes and procedures to effectively exceed the members' expectations. You will also be a point of contact for the member and have plenty of room for growth, both, within the team and company.


The ideal candidate is someone who has worked in luxury travel for at least three years and can hit the ground running.

Requirements

WHAT YOU WILL DO:

WHAT WE EXPECT:

Benefits

Apply for this job